FAQ & Shipping

Shipping & Payment

Delivery & Shipping

Orders over $50 ship free! We ship via USPS Priority Mail. Orders ship out within 3 business days, unless otherwise noted during a Pre-Sale.  We do not ship on Saturdays or Sundays.  We strive to ship in 24 hours or less, but when Daizee releases a Flash Sale or Beta it can take the full 3 days.

We do not currently offer shipping outside the United States, Guam, and Puerto Rico.

Returns

We do not accept returns or exchanges.  The consumable nature of our product prevents this.  We are very flexible, if you have a concern, contact us at support@phytofamily.com and we will address it.  We are focused on providing compelling botanical products at affordable prices and we want you to be satisfied with your purchase.

Discount Codes

You may use 1 discount code at a time and they are not stackable.  Discount codes are not valid on sale items.

Gift Cards

If you have any trouble using a gift card, please email support@phytofamily.com. You may redeem your gift card by entering the code during checkout.

Combining, Modifying, or Canceling Orders

If you are ordering more than once in an 8 hour period, we may be able to combine your orders and save you money on shipping. Email us asap at support@phytofamily.com and we will do our best to combine orders.

If you need to modify or cancel an order, email us at support@phytofamily.com and we will attempt to modify the order if it has not already been shipped. Please email us ASAP so we can catch your order before it is packed. Modifications are limited to same value products, and affected by current stock availability.

If your order has been shipped, we are unable to cancel it. Please email us asap so we can work with you to resolve the issue.

 

Products

What is CBD Distillate?

CBD Distillate is a highly concentrated extract of hemp that is 60-85% CBD.  The remaining 15-40% is made up of other cannabinoids such as CBG, CBC, CBT, CBN  and more.  There are also many terpenes and flavor molecules in this unquantified portion of the distillate.  All CBD distillates have a characteristic smell of CBD, but the have a unique hint of terpenes depending on the strain it was made from.  It is true that the Short Path Distillation (SPD) process removes most of the volatile molecules, but their is still a significant enough fraction of flavor molecules to give a different smell/flavor.

What is CBD Isolate?

CBD Isolate is produce by dissolving CBD distillate into a hot solvent and then letting that solvent cool.  As the solution cools, the CBD recrystallizes and the non-CBD molecules stay in the liquid solvent.  We pour this Mother Liquor off and repeat the process on the isolate until it is a 99% purity.

What is powder vs. Slab?

Isolate comes in 2 forms, Powder & Slab.

Powder is created by blending our crystals into a consistent fine powder.  This is perfect for dipping your dabs into.  It also makes product formulation extremely easy.

Slabs are created through a proprietary process.  We powder the Isolate crystals to remove the last traces of solvent.  This powder is then melted slowly and recooled.  A little secret temperature control goes into keeping them looking so nice!

What is Crumble?

Crumble is a reduced THC extract of hemp.  We produce this via a process called chromatography.  It allows us to remove specific portions of the extract and concentrate others.  Crumble is extremely high in CBD, ranging from 70-80%.  It is one of our most popular products and won’t break the bank.

What is Phyto.Resin High CBG Wax?

Phyto.Resin High CBG Wax is a very unique product on the market.  With CBD:CBG ratios ranging from 5:1 through 10:1, it is the most innovative product we produced in 2017.  The CBG is concentrated during our proprietary chromatography process.  CBG is a molecule found abundantly in hemp and cannabis.  We have had a lot of inquires about this cannabinoid and that lead to the development of Phyto.Resin High CBG Wax.  It is extremely high in Terpenes and must be dabbed Low-Temp.

What are Full Spectrum Slabs?

Full Spectrum Slabs are created via our proprietary chromatography process.  These CBD slabs have many more cannabinoids than Isolate and retain many of the terpenes from the original source material.  This has been our most popular slab product for the last year and we have a bunch of new hemp strains coming through the pipeline.

Usage

Do your products contain THC?

All of our products contain less than 0.3% THC. “Full Spectrum” means there are more cannabinoids than just CBD.

AA-Grade Powder Isolate, and 99% Isolate Slabs have zero THC.

What is Low Temp?

Where do your terpenes come from?

Currently all of our terpenes come from hemp. We will be reintroducing our dabs products infused with strain-specific terpenes soon.

Our Pure Hemp Terpenes such as Otto, Remedy, and Cherry no. 5 are single-sourced directly from each hemp strain and come from farms within the PhytoFamily Colorado farm network. All of our terpenes ship legally to all 50 states.

Are you interested in terpene extraction? What about toll processing or THC-removal? Click here to send us a message about your farm!

 

 

Email List

We are always running flash sales on our artisanal hemp products! Join our email list to get in on exclusive sales and new releases.