What is E-Check? How do I pay for my order?
We are utilizing an E-Check payment system. This system will only allow you to pay with a checking account. This is the same type of system that you would use to pay a credit card or bill online and it is fully secure.
Your order will be released for shipping in 3 business days after your E-Check has cleared our bank.
We hope to be able to offer credit card payments again soon – this is a difficult undertaking for CBD merchants but we are working diligently to bring you additional payment options.
Your payments will appear as Discourse Marketing in your bank account. Discourse Marketing operates the PhytoFamily online marketplace.
Regular orders over $50 ship free! Wholesale orders will be charged the actual cost of shipping, and we will add this to your invoice after you place your order. We ship via USPS Priority Mail. Orders ship out in 3 business days (Monday through Friday), unless otherwise noted during a Pre-Sale. Saturday and Sunday are not considered business days.
If the product you order is age-restricted, then we will require a signature upon delivery.
We do not currently offer shipping outside the United States, Guam, and Puerto Rico.
We do not accept returns or exchanges. The consumable nature of our product prevents this. We are very flexible, if you have a concern, contact us at firstname.lastname@example.org and we will address it. We are focused on providing compelling botanical products at affordable prices and we want you to be satisfied with your purchase.
You may use 1 discount code at a time and they are not stackable. Discount codes are not valid on sale items.
If you have any trouble using a gift card, please email email@example.com. You may redeem your gift card by entering the code during checkout.
Combining, Modifying, or Canceling Orders
If you are ordering more than once in an 8 hour period, we may be able to combine your orders and save you money on shipping. Email us asap at firstname.lastname@example.org and we will do our best to combine orders.
If you need to modify or cancel an order, email us at email@example.com and we will attempt to modify the order if it has not already been shipped. Please email us ASAP so we can catch your order before it is packed. Modifications are limited to same value products, and affected by current stock availability.
If your order has been shipped, we are unable to cancel it. Please email us asap so we can work with you to resolve the issue.
What is CBD Distillate?
CBD Distillate is a highly concentrated extract of hemp that is 60-85% CBD. The remaining 15-40% is made up of other cannabinoids such as CBG, CBC, CBT, CBN and more. There are also many terpenes and flavor molecules in this unquantified portion of the distillate. All CBD distillates have a characteristic smell of CBD, but the have a unique hint of terpenes depending on the strain it was made from. It is true that the Short Path Distillation (SPD) process removes most of the volatile molecules, but their is still a significant enough fraction of flavor molecules to give a different smell/flavor.
What is CBD Isolate?
CBD Isolate is produce by dissolving CBD distillate into a hot solvent and then letting that solvent cool. As the solution cools, the CBD recrystallizes and the non-CBD molecules stay in the liquid solvent. We pour this Mother Liquor off and repeat the process on the isolate until it is a 99% purity.
What is powder vs. Slab?
Isolate comes in 2 forms, Powder & Slab.
Powder is created by blending our crystals into a consistent fine powder. This is perfect for dipping your dabs into. It also makes product formulation extremely easy.
Slabs are created through a proprietary process. We powder the Isolate crystals to remove the last traces of solvent. This powder is then melted slowly and recooled. A little secret temperature control goes into keeping them looking so nice!
What is Crumble?
Crumble is a reduced THC extract of hemp. We produce this via a process called chromatography. It allows us to remove specific portions of the extract and concentrate others. Crumble is extremely high in CBD, ranging from 70-80%. It is one of our most popular products and won’t break the bank.
What is Phyto.Resin High CBG Wax?
Phyto.Resin High CBG Wax is a very unique product on the market. With CBD:CBG ratios ranging from 5:1 through 10:1, it is the most innovative product we produced in 2017. The CBG is concentrated during our proprietary chromatography process. CBG is a molecule found abundantly in hemp and cannabis. We have had a lot of inquires about this cannabinoid and that lead to the development of Phyto.Resin High CBG Wax. It is extremely high in Terpenes and must be dabbed Low-Temp.
What are Full Spectrum Slabs?
Full Spectrum Slabs are created via our proprietary chromatography process. These CBD slabs have many more cannabinoids than Isolate and retain many of the terpenes from the original source material. This has been our most popular slab product for the last year and we have a bunch of new hemp strains coming through the pipeline.
Do your products contain THC?
All of our products contain less than 0.3% THC. “Full Spectrum” means there are more cannabinoids than just CBD.
AA-Grade Powder Isolate, and 99% Isolate Slabs have zero THC.
Where do your terpenes come from?
Currently all of our terpenes come from hemp. We will be reintroducing our dabs products infused with strain-specific terpenes soon.
Our Pure Hemp Terpenes such as Otto, Remedy, and Cherry no. 5 are single-sourced directly from each hemp strain and come from farms within the PhytoFamily Colorado farm network. All of our terpenes ship legally to all 50 states.
Are you interested in terpene extraction? What about toll processing or THC-removal? Click here to send us a message about your farm!
We are always running flash sales on our artisanal hemp products! Join our email list to get in on exclusive sales and new releases.